NHS England Innovative Practice Award – for developing an admission avoidance service model
Since 2021, we have prevented 3500+ service users from being re-admitted into hospital through our Rapid Response Service.
| Reduced Package of Care (POC) | 47% |
| Discharged with No POC | 38% |
| Taken Over By Reablement Team | 5% |
| Admitted into Hospital | 5% |
| Taken Over By Reablement Team | 3% |
| Moved to Nursing/Care Home | 2% |
In Bedfordshire, under a sub-contract
with ELFT, we provide rapid response
and reablement homecare services
We have been awarded zonal partners
and shadow strategic partners with
Oxfordshire County Council.
We are also preferred and approved
providers in Central Bedfordshire &
Bedford Borough.
Around 392,000 people in the UK are diagnosed with cancer each year, with someone being diagnosed every 90 seconds. The top 5 most common cancers in the UK by the number of new cases diagnosed in 2023:
Breast cancer: Approximately 56,987 new cases were diagnosed.
Prostate cancer: Approximately 55,068 new cases were diagnosed.
Lung cancer: Approximately 48,754 new cases were diagnosed.
Bowel cancer (colorectal cancer): Approximately 44,706 new cases were diagnosed.
The need for cancer care at home in the UK is increasing due to several factors, including an aging population, patient preferences, and the impact of the COVID-19 pandemic. Cancer care at home involves providing medical, emotional, and practical support to cancer patients within the comfort of their own homes. This approach allows patients to receive personalised care tailored to their specific needs while staying in a familiar environment surrounded by loved ones.
Personalized Care Plans: We offer person-centered cancer care services, including personal care, medication management, meal preparation, and emotional support, ensuring that each individual's unique needs are met.
Specialized Training: Our caregivers receive comprehensive training in various aspects of cancer care, including palliative care, to support individuals at different stages of their journey.
Respite Care: We provide respite services to give family caregivers a muchneeded break, ensuring their loved ones continue to receive quality care in their absence.
Coordination with Healthcare Professionals: Our team collaborates closely with GPs, district nurses, and other healthcare professionals to ensure seamless care and address any changing needs promptly.
Emotional and Practical Support: In addition to medical care, we offer emotional support and assistance with practical tasks like housekeeping, shopping, and transportation to medical appointments.
Innovative Technology: Our remote monitoring technology allows our care professionals to track vital signs and symptoms in real-time, ensuring timely interventions.
Comfort and Familiarity: Service users can stay in their own homes, which helps reduce stress and anxiety compared to being in a hospital or care facility. Being in a familiar environment surrounded by personal belongings, cherished memories, and a known routine can significantly enhance emotional well-being. This sense of continuity and stability contributes to overall happiness and reduces the feelings of disorientation and discomfort often associated with institutional settings.
Personalized Attention: One-on-one care ensures that each service user’s specific needs are met, enhancing the overall quality of care. Personalized care plans can be tailored to the individual's preferences, health conditions, and daily routines. This approach respects the autonomy and dignity of the service user, empowering them to maintain control over their lives and decisions. Personalized attention also allows caregivers to build meaningful relationships with the service users, providing emotional support and companionship that can improve mental health and cognitive function.
Family Involvement: Home care allows family members to be more actively involved in the care process, offering emotional support and assistance with daily activities. This involvement can strengthen family bonds and provide psychological stability for the service user. Family members can participate in care planning, decision-making, and daily routines, ensuring that the care provided aligns with the service user's preferences and needs.
Improved Quality of Life: Service users can maintain their routines and independence as much as possible, which can significantly enhance their quality of life. Home care supports the continuation of daily activities and hobbies, promoting a sense of purpose and fulfilment. This approach helps service users stay engaged and active, which is crucial for physical and mental health. By allowing individuals to age in place, home care preserves their dignity and self-esteem, contributing to a higher quality of life.
Reduced Risk of Infection: Home care reduces exposure to hospital-acquired infections, which are a significant risk in healthcare settings. By receiving care at home, service users are less likely to come into contact with pathogens commonly found in hospitals.
| Reduced Package of Care (POC) | 47% |
| Discharged with No POC | 38% |
| Taken Over By Reablement Team | 5% |
| Admitted into Hospital | 5% |
| Taken Over By Reablement Team | 3% |
| Moved to Nursing/Care Home | 2% |
In Bedfordshire, under a sub-contract
with ELFT, we provide rapid response
and reablement homecare services
We have been awarded zonal partners
and shadow strategic partners with
Oxfordshire County Council.
We are also preferred and approved
providers in Central Bedfordshire &
Bedford Borough.
~ Paul B. - Service User
Our Health Care Assistants undergo the highest standard of comprehensive training in medical skills, equipment use, emergency response, patient education, communication, infection control, and cultural competence.
All completed training is signed off by our Advanced Nurse Practitioner
Our service runs 7am-10pm daily, including weekends, with 24/7 on-call coverage and a single point of access for all referrals.
By collaborating and partnering with various healthcare providers who are already involved in community-based care, this service aims to create integrated, multi-disciplinary care pathways
This allows for smooth care transitions, sharing of information and assessments, and a comprehensive, coordinated approach to treating patients intensively in their home environment while avoiding unnecessary hospital admissions.
The Gold Standard Framework (GSF) is a widely used training program and accreditation process focused on enabling high- quality delivery of palliative and end-of-life care, both in hospitals and community/home settings
We aim to ensure our clinical teams, protocols, and care pathways meet best practice standards for providing comprehensive, compassionate palliative and end-of-life care to patients being treated at
